As an IT Support Technician with a robust background in IT support, systems administration, and user training, I am passionate about leveraging technology to empower organizations and individuals. My experience spans higher education and industry, where I have consistently delivered technical solutions, end-user support, and process improvements.

Currently, I serve as an IT Support Assistant at Florida State College at Jacksonville, where I troubleshoot and resolve hardware, software, and network issues for a diverse user base. My responsibilities include configuring and deploying software via SCCM, managing Active Directory and firewall rules, and supporting virtual desktop infrastructure (VDI). I am also experienced in user training, documentation, and cross-functional collaboration to ensure seamless IT operations.

Previously, at Lockheed Martin, I worked as an Electronics Associate Senior, fabricating and repairing electronic modules and collaborating with engineering teams to enhance product quality and efficiency. My early career included team leadership and data-driven management at Walmart, further strengthening my communication and problem-solving skills.

I hold an Associate of Science in Information Technology and am completing a Bachelor of Applied Science in Information Systems Technology (IT Management concentration). My technical toolkit includes ServiceNow, Jira, Windows, Linux (Ubuntu & RHEL), Azure, M365, Oracle Cloud, SQL, and more. I am certified in LPI Linux Essentials, Azure Fundamentals, M365 Fundamentals, and Google IT Support.