University at Buffalo
Lead Desktop Support
[Job Description Will Be Updated Soon]
Florida State College at Jacksonville
IT Support Assistant
Provided technical support to end-users via phone, email, and in-person to troubleshoot and resolve hardware, software, and network issues.
Windows desktop and server troubleshooting
Switch and cabling troubleshooting
Dell AIO hardware troubleshooting (involved basic hardware replacement/swaps)
Configured and installed software applications and operating systems via SCCM, ensuring compatibility and security
Setup and configured firewall rules that were applied, dependent on the AD group
DeepFreeze was deployed and enabled on all computers listed under a certain subdomain
Conducted user training to assist end-users in navigating software and hardware systems, both new and old
Collaborated with cross-functional teams to identify and resolve technical issues relating to VDI and networking, and implement solutions
Managed and maintained IT equipment such as laptops, desktops, printers, and switches, ensuring they were properly configured and maintained
Used and monitored Labstats for resource usage across campus, both hardware and software
Documented and tracked support requests using ServiceNow and Jira to ensure timely resolution